CUSTOMER SATISFACTION IS OUR FIRST PRINCIPAL.
EACH PAINTING IS ON CANVAS; packed and shipped in strong secure boxes delivered ready to frame or hang.
WE PROVIDE EVERY CUSTOMER WITH;
1. SECURED PAYMENT SYSTEMS for safe purchasing; we are also happy to reserve and hold your order whilst you pay for it in easy instalments.
2. SECURED DELIVERY, efficient and reliable.
3. SAFE RETURNS POLICY; clear and concise.
Response to orders or Email queries are within 48 hours. We are always here for any questions you have.
RETURNS POLICY & WARRANTY
We provide the highest quality product and dispatch orders promptly. If for any reason any item is delivered to a wrong address or arrives in a damaged unusable condition, or if you are dissatisfied with the product you should in the first instance Email or write to us detailing fully the problem and providing us with your purchase details, a copy of the receipt and all other information we require, whereupon we will deal with such complaint or problem efficiently.
Any refunds agreed by us will be processed expeditiously. In all cases where a refund is agreed you must return the item back to us in mint condition in secure packaging within 30 days whereupon you will be provided with a refund or exchange, or a credit in accordance with a written agreement between us.
Upon receiving an order from a customer the item is shipped within 14 days. Any cancellation of any transaction order after 72 hours from receiving the order and receipt of payment will be charged at a 50% rate less the shipping fees if they were paid to us.
We require you observe every possible caution in handling your art. All art should be kept away from direct sunlight not washing same in water or using any detergent for cleaning. Simply dust lightly.
All art is back framed and packed with extreme care.
DELIVERY & SHIPPING COSTS
Your order will be processed and delivered to our shippers within 14 days of receiving your order and full payment.
Delivery by shippers usually takes 14-21 days (but may take up to 30 days or more due to holidays, customs checks, etc’) In any event a late delivery caused by any reason beyond our control does not constitute a breach of contract on the part of the website operator or us and is not an acceptable reason for any orders cancellation by the customer.
All orders are accepted on the clear understanding that the customer acknowledges and accepts they are liable for any and all delivery and or ancillary services and or duties or taxes or fees that may apply to the order, including any charges concerning the import storage or customs release of the goods.
PUT IT ON RESERVE ORDER.
The following terms apply to any artwork sold on reserve order whilst the buyer pays by instalments.
Record of Payment
A record of payments transaction history will always be available for both the merchant and buyer, recording all amounts paid to-date and the date and value of all future pending payments as per this agreement.
Storage and Identification of Products.
Product’s on reserve will be set aside and stored separately to other products. Products will be clearly identified as ‘ Reserve’ products by a title and a number.
All monies paid by a buyer to the seller for a reserve order will be ring-fenced by the seller on a separate deposit account and will not be touched until the order is properly delivered to the buyer and the seller has received verification of same by the on line tracking system used by the sellers delivery service.
Cancellation of reserve by buyer
The buyer may cancel their reserve order at any time prior to shipment by advising seller in writing. If a buyer cancels a reserve order seller will give the buyer a “cancellation statement” which sets out-
a) The purchase price of the products; and
b) Advise the buyer of the cancellation fee payable to seller under reserve order terms and conditions; and
c) The total amount paid by the buyer to the date of cancellation and
d) Any amount owing to seller or the buyer under the terms on the cancellation of the reserve order.
Cancellation by Seller.
The seller under a reserve order will not cancel any order unless –
a) The buyer breaches a term of the reserve order; or
b) The seller stops trading; or
c) The products are no longer available
Cancellation where products not available
If the products are no longer available, Seller must cancel the reserve order and refund all monies to the buyer.
Effect of Cancellation
Subject to the above, when a reserve order is cancelled by the buyer the seller must refund all money paid within 28 days less a 1000 NIS cancellation fee.
Seller shall charge the buyer a 1000 NIS cancellation fee under the terms of all reserve order deals.
Banking Charges back Fees
The seller shall be entitled to pass-on to the buyer all charge received by any given bank for any given customer charge back from any given reserve order deal.
Reserve Order Reporting
Seller will maintain full reporting for all reserve order deals covering down payments made, the frequency of payments, payments required per instalment and a full record of all payments received up to ate (amount and date on which made).
The seller will only dispatch the buyers orders after receiving the final instalment payment for all reserve order deals.
14.1 This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors and assigns of the parties hereto.
14.2 This Agreement may be amended only by a written instrument duly executed by all parties hereto.
14.3 The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.
14.4 This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
14.5 Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.
We reserve the right to alter or amend this website at our sole discretion including the cancellation changing or editing of text paintings artworks or memorabilia depicted on same and the right to refuse to provide any products to individual or organisation whom we deem untrustworthy.
COPYRIGHT & INTELLECTUAL PROPERTY RIGHTS WORLDWIDE in this website and any and all of the created images or artworks and copy or text on this website are owned exclusively by (c) David Fellerman and may not be reproduced or published or copied for sale or for any other reason whatsoever under any circumstances without the specific prior written consent and signed agreement of David Fellerman.
THANK YOU; we assure you of our best attention at all times.